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What to do if XFINITY Internet or cable is not working

XFINITY Internet service from Comcast is known for its high speed and outstanding performance, which makes it one of the most sought after internet services these days. However, users may come across issues with the service, one of the most common being that the XFINITY internet or cable stops working. If you encounter this problem, it is a good idea to call XFINITY internet customer service number for expert technical guidance, though you can even try to resolve the matter by yourself. Here are a few handy fixes that you can try out:

Check for reported service outages

Before trying to fix the problem, it is important to know if there have been reported service outages in your area. For this, you have to start by signing in to ‘My Account’, while you can also try out texting Comcast if you have a mobile number registered for Comcast Alerts. Check the details by looking at the account information; an outage in your area is indicated if one or more services show a red status. This means that the service provider knows about the problem and is already trying to deal with it, so you do not need to contact them. On the other hand, if all the services have a green status, then there are no outages. This means that you can move ahead with troubleshooting or contact their support number.

Check Power and Device Connections

Following quick checks have to be made in case there are no reported outages:
·         Ensure that the power supply to the devices is proper, with no loose plugs, blown fuses and outlets out of working condition.
·         Make sure that the entire cable connections are secure.
·         If the TV is connected to a TV box, DVD player or VCR, it should be on the right channel.
·         The account payment should be updates as late payment may also be the cause of service interruption.

Restarting Devices

Once you are through with checking the power supply and connections, you need to start restarting the devices for specific troubleshooting:
·         Reboot the router, modem or wireless gateway for troubleshooting high-speed internet.
·         Reset a specific router if you are facing issues with wireless internet.

·         In case, the cable connection is not working, reset the TV box by following the instructions provided in its user manual. For a digital TV box, ‘0’ in channel window indicates that the box is not receiving information. If you have more than one TVs, check if all of them are running a problem with cable. If so, the problem is probably with the outage. Similarly, you can also check out with the neighbors.

If troubleshooting with all these steps does not give tangible results, you can call at Comcast support number and get instant help from certified Comcast technicians. At this number, you can avail round the clock professional support for all the issues related to XFINITY internet.

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